Chatly Pro — Privacy Policy

 

Chatly Pro — Privacy Policy

Effective date: November 17, 2025
Contact: chatlypro@gmail.com

Thank you for choosing Chatly Pro. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application Chatly Pro (the “App”). By downloading, accessing, or using the App you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide, improve, and secure the App. Types of information we collect include:

a. Information you provide directly

  • Account information (username, email address) if you create an account.

  • Profile information you choose to add (display name, profile photo).

  • Messages and content you create or upload when you use the App’s chat or other features (text, images, attachments).

  • Customer support communications and feedback.

b. Automatically collected information

  • Device information (device model, OS version, unique device identifiers).

  • Log data (IP address, crash reports, usage statistics, timestamps, pages/screens viewed).

  • Analytics data about how you use the App (features used, session length).

c. Third-party information

  • Information from third-party services you connect (for example, if you link an account or use third-party sign-in).

  • Public information and data from social networks if you choose to connect them.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the App and its features.

  • Process account registration and authenticate users.

  • Enable messaging, content sharing, and interactive features.

  • Personalize and improve the user experience and develop new features.

  • Communicate with you (support, updates, security alerts).

  • Monitor, analyze, and improve App performance and security.

  • Comply with legal obligations and enforce our Terms of Service.

We will not use your personal information for purposes materially different from those described here without notifying you and, where required, obtaining consent.

3. Legal Basis for Processing (Where Applicable)

If applicable law requires us to identify a legal basis for processing personal data (for users in jurisdictions such as the EU), we process data on one or more of the following bases:

  • Your consent (when required and collected).

  • Performance of a contract (providing the App’s services).

  • Compliance with legal obligations.

  • Legitimate interests (to maintain security, improve services), balanced against user rights.

4. Sharing and Disclosure

We do not sell your personal information. We may share information in the following limited circumstances:

a. Service providers and partners — We may share information with vendors who perform services on our behalf (hosting, analytics, push notifications, customer support). They are contractually restricted to use your data only to provide the requested services.

b. Legal requirements — We may disclose information to comply with laws, respond to lawful requests, protect rights, safety, or property, or to enforce our Terms.

c. Business transfers — If Chatly Pro is involved in a merger, acquisition, reorganization, or sale of assets, user information may be transferred as part of that transaction (with notice where required).

d. Aggregated or de-identified data — We may share non-identifying aggregate information publicly or with partners.

5. Third-Party Services and Links

The App may use third-party services (e.g., analytics providers, crash reporters). These services may collect information about your use of the App. We recommend reviewing the privacy policies of third-party services. The App may contain links to third-party websites or services. We are not responsible for their privacy practices.

6. Advertising and Analytics

If the App includes advertising or monetization partners, they may collect information to serve and measure ads. We will disclose any advertising partners in the App settings or within a separate disclosures page, and you can control ad personalization through device or app settings where applicable.

7. Data Retention

We retain personal information as long as necessary to provide the App and for legitimate business purposes (e.g., to comply with legal obligations, resolve disputes, enforce agreements). When data is no longer necessary, we will delete or anonymize it in a reasonable timeframe.

8. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security and encourage you to take precautions (e.g., keep account credentials private).

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal data, such as:

  • Accessing the personal data we hold about you.

  • Correcting or updating inaccurate information.

  • Requesting deletion of your personal data.

  • Objecting to or restricting processing.

  • Withdrawing consent where processing is based on consent.

To exercise these rights, contact us at chatlypro@gmail.com. We may ask you to verify your identity before fulfilling requests.

10. Children’s Privacy

The App is not directed to children under 13 (or the minimum age in your country). We do not knowingly collect personal data from children under that age. If we learn we have collected information from a child without parental consent, we will take steps to delete that information. If you believe we have collected information from a child, contact us at chatlypro@gmail.com.

11. International Data Transfers

Chatly Pro is operated in [our operating country]. Your information may be processed and stored in countries other than your own. When we transfer personal data across borders, we will take steps to ensure appropriate safeguards are in place as required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the new effective date and, where appropriate, in-app notices. You should review this policy periodically.

Current policy effective date: November 17, 2025.

13. How to Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

Email: chatlypro@gmail.com

We will respond to reasonable inquiries and requests regarding your personal data.

Acknowledgement
By using Chatly Pro, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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